Find here the answers to your questions ...

I want to place my order


How to place my order on the website?
How to access my account?
I forgot my password, how to recover it?
How to find the product I want?
How to use a voucher received by e-mail?
Where can my order be delivered?
How to place an order if I am a company?

Payment methods

By which means of payment can I pay for my order?
Where do I send my check?
Is online payment secure?
What is the visual cryptogram of the bank card?
Are e-credit card payments accepted?

Delivery of my order

What are the shipping fees ?
What delivery method do you offer?
Do you ship abroad?
Am I notified of delivery of my package?
How to send an order as a gift?
How to sponsor a friend ?

I am waiting for the delivery of my order

How to track my order ?
Has my order been registered?
How can I do if I have not received an order confirmation email?
I have not received my order yet. Is this normal?
How to get the tracking number of my colissimo?

I received my order

Why did not I receive my entire order?
I received an article by mistake?
It is missing an item to my order: what to do?

Bach flowers

How do you use Bach's elixirs?
Can I take Bach's elixirs with tea, coffee or other beverage?
How to preserve an elixir? And for how long can it be?
Do bach flowers have side effects?
Are Bach's elixirs not recommended for pregnant women? And to the children?
Is it contraindicated to take a Bach flower elixir while I am on medical treatment?
After how long do you feel the effects of Bach flowers?
How many unit elixirs can I take at the same time?
Why do not you propose Bach's Rescue Elixir?
What is the difference between Rescue and ER?
Are there other compound elixirs that elixir emergencies?
When can we stop taking an elixir?
If my condition worsens when I started taking elixirs, is it better to stop the administration or to continue it?
What is the action of Bach flowers?
Has the effectiveness of Bach flowers been scientifically proven?

I want to place my order

How to place my order on the website?
If this is your first order, simply click on "Your Account" at the top right of the page and enter your email address under "Enter your email address to create your account". Then follow the indications on the site.
How to access my account?
If you have already placed an order on our website, click on "Your account" at the top right of the page and enter your e-mail address and password in the relevant areas.
I forgot my password, how to recover it?
Simply go to the "Your account" section and click on "Forgotten password". After entering your e-mail address, a new password will be sent to you by e-mail.
How to find the product I want?
A search box in the header of our website allows you to find the articles you are looking for.
How to use a voucher received by e-mail?
Simply place an order and at the time of the summary (step 1), add in the free field "Coupon" the code that was sent to you. The discount will apply automatically.
Where can my order be delivered?
Your order may be delivered to your billing address or a different address. You can fill in the new delivery address once you have reached the Addresses section when you confirm your order.
How to place an order if I am a company?
We invite you to contact us at 01 40 54 70 00 Monday to Friday from 9:30 to 17:30. Our customer service can give you all the information you need to place your order.

Payment methods

By which means of payment can I pay for my order?
You can pay your order by credit card, check or Paypal.
For information, in case of payment by check, the order is prepared upon receipt of it.
Where should I send my check?
If you wish to pay your order placed on our website by check, please send it to us at the following address:

ELIXIRS&CO
53 rue des Batignolles
75017 PARIS

Your order will be prepared once the payment has reached us.

Is online payment secure?

The Bach Flowers guarantees you the greatest security when ordering. Your bank details are encrypted and transmitted directly via a secure connection to BNP Bank.
We guarantee a purchase without risk and with confidence.
BNP Bank uses SSL technology (128-bit encryption) to guarantee a secure transaction when paying by credit card. Fleurs Essences et Harmonie has no access to your credit card number at any time. BNP acts as a trusted third party.
What is the visual cryptogram of the bank card?
This is the 3-digit number on the back of your credit card (next to your signature) and allows you to secure your payment online.
Are e-credit card payments accepted?
Yes, they are.

Delivery of my order
What are the shipping fees ?
Participation in processing and delivery costs

En France

< 30€

>= 30€ 
à 
< 100€

> 100€

Colissimo

7€

9€

10€

Chronopost

19.5€

19.5€

19.5€

Mondial Relay

6€

7€

Offert

Click & Collect

Offert

Offert

Offert

In order for these deadlines to be respected, the order must be placed before 12:00, paid by credit card or Paypal and for any item in stock.
* The delivery time from Chronopost to D + 1 is valid only for orders placed on working days. For this, you will need to order no later than Thursday before 12: 00, by credit card or Paypal and for any item in stock.
The delivery time to D + 1 can not be respected for orders placed the day before a weekend or a holiday and / or a non-working day (Saturday or Sunday) and holidays.

Abroad, in a foreign country

Colissimo/DHL

< 30€

>= 30€ 
à 
< 100€

>= 100€ 
à 
< 200€

> 200 €

Zone 1

15 €

17 €

22 €

31 €

Zone 2

15 €

17 €

22 €

31 €

Zone 3

15 €

17 €

22 €

31 €

Zone 4

17 €

22 €

35 €

52 €

Zone 5

27 €

36 €

49 €

55 €

Zone 6

32 €

49 €

55 €

69 €

ZOM 1

18 €

24 €

34 €

44 €

ZOM 2

24 €

34 €

44 €

54 €

Zone 1 - From 3 to 4 days: Germany (3-4 days), Belgium (3 days), Netherlands (3 days), Luxembourg (3 days)
Zone 2 - From 3 to 7 days: United Kingdom (3-5 days), Ireland (4 days), Italy (3-4 days), Spain (3-6 days), Portugal (4-7 days), Switzerland (3 days), Austria (3 days)
Zone 3 - 4 to 6 days: Denmark (4 days), Hungary (5 days), Poland (5 days), Czech Rep. Czech (4-5 days), Slovakia (5 days), Slovenia (5 days), Estonia (6 days), Latvia (5-6 days), Lithuania (5-6 days)
Zone 4 - 4 to 8 days: Greece (5 days), Iceland (4 days), Finland (4-5 days), Norway (4 days), Sweden (5 days), Turkey (5 days), Maghreb (5 days) -8 days) // Special territories: Spain and Portugal (Canary Islands, Balearic Islands, Ceuta, Melilla, Azores, Madeira), Other Eastern European countries (6-7 days)
Zone 5 - 5 to 11 days: United States (5-8 days), Canada (6-10 days), Australia (5-9 days), China (5-10 days), Japan (5-7 days) ,
Hong Kong (7 days), Singapore (5-6 days), South Korea (5-6 days), Thailand (5-7 days), Taiwan (6-7days), Vietnam (5-8 days), India ( 4-8 days), Russia (5-11 days), Israel (6-8 days)
Zone 6 - 5 to 10 days: Africa (excluding Maghreb) (5-10 days), Middle East (5-7 days), America (excluding USA and Canada) (4-8 days), Other Asian countries ( 5-10 days), Oceania (excluding Australia) (6-8 days)
Overseas Area 1: Guadeloupe, Martinique, Saint-Martin, Saint Barthélemy, Reunion, Guyana, Mayotte, St-Pierre and Miquelon
Overseas Area 2: New Caledonia, French Polynesia, Wallis and Futuna, Southern Territories, French Antarctica

Am I notified of delivery of my package?
You will receive the tracking number of your package as soon as it is "being delivered".
How to send an order as a gift?
To do this, place your order as usual and fill in the address of your friend by clicking on "Add a new address" in the Addresses section. Then choose this new address from the list.
How to sponsor a friend ?
After validating your order, you will be offered to sponsor a friend. All you have to do is enter your friend's email address.
I am waiting for the delivery of my order

How to track my order ?

Log in to your account and find all your orders in "History and details of my orders".

Has my order been registered?

After validating your order, you will receive an order confirmation email. If this is not the case, we invite you to log in to your account and find all your orders in "History and details of my orders". If no order has been registered, do not hesitate to contact us via our contact form or at 01 40 54 70 00.

How can I do if I have not received an order confirmation email?

Do not hesitate to contact us via our contact form or at 01 40 54 70 00.

I have not received my order yet. Is this normal?

You can track the delivery of your order by logging into your account.

Products ordered may be out of stock, as you were told when adding to the cart.

If the delivery delay is not justified, we invite you to contact us via our contact form or at 01 40 54 70 00.

How to get the tracking number of my colissimo?

We invite you to contact us at 01 40 54 70 00 to get more information about your package.

I received my order

Why did not I receive my entire order?

If part of your order is not in stock when you validate it, a first package is sent to you with the products available. Other products will be shipped once in stock.

If no out of stock has been reported to you when adding a product to the cart, thank you to contact us via our contact form or 01 40 54 70 00.

I received an article by mistake?

If you receive a product that is not the one you ordered, contact us using our contact form or on 01 40 54 70 00 so that we will send you a return slip. The product must never have been opened or used. Once the return has been validated, the product corresponding to your initial order will be sent to you. No additional delivery charges will be required.

It is missing an item to my order: what to do?

Check in the detail of your order that this article is not waiting for replenishment. If this is not the case, we invite you to contact us using our contact form or 01 40 54 70 00 specifying which item has not been delivered. One of our advisors will come back to you as soon as possible.

Bach flowers

How do you use Bach's elixirs?

- For a punctual problem that has just happened: take the drops without diluting them, several times a day for the necessary time.

- For a problem of substance: take 4 drops 4 times a day in a glass of water or 16 drops in a bottle of water that is absorbed several times a day for the necessary time (3 weeks at least).

- It is possible to apply them to the skin, or to integrate them in the bath water or a cream, as well as to vaporize them in the atmosphere around you ...

Can I take Bach's elixirs with tea, coffee or other beverage?
Yes, without any problem.

How to preserve an elixir? And for how long can it be?
An expiry date exists and must be respected, apart from that, keep them in a clean, dry, protected from light. They can be taken on a journey without any inconvenience.

Do bach flowers have side effects?
Those that are strictly adhered to the authentic method of Dr. Bach do not induce side effects.

Are Bach's elixirs not recommended for pregnant women? And to the children?
No, it's the opposite. Bach flowers are recommended during pregnancy and childbirth. Children - infants and young children - can also take, because these products are perfectly safe.

Is it contraindicated to take a Bach flower elixir while I am on medical treatment?
No, because there is no known negative interference between Bach flowers and medical treatments.

After how long do you feel the effects of Bach flowers?

After how long do you feel the effects of Bach flowers?

Depending on the problem and sensitivity of each, it varies from a few tens of seconds for a sudden problem to a few days for a problem of substance.

How many unit elixirs can I take at the same time?

We admit today to take up to 7.

Why do not you propose Bach's Rescue Elixir?

Rescue is now a registered trademark belonging to a single English laboratory.

What is the difference between Rescue and ER?

Emergencies is "Bio", controlled by Ecocert, not "Rescue".

In addition, by preserving the 5 heart flowers of Dr. Bach's original compound, we have expanded its scope by adding two additional Bach flowers. This gives Urgences a range of resolution and an additional depth of action in relation to the problems to solve very quickly.

Are there other compound elixirs that elixir emergencies?

Yes, we were the first to create new ones from 1995, and there are 10. We now offer 22 compound elixirs.

When can we stop taking an elixir?

When we set a time and we reached it, if the desired effects have arrived and also when we forget to take it, which means that it is no longer part of our priority requests

If my condition worsens when I started taking elixirs, is it better to stop the administration or to continue it?

In most cases, a few "Emergency" outlets will help to solve this transient problem.

The elixir does not trigger a side effect, one may ask the question what is the other element that may have accentuated the negative state in which one is.

What is the action of Bach flowers?

She is gentle and strong and only helps us refocus and rebalance; it's mainly at the emotional and psychological level that they help us.

Has the effectiveness of Bach flowers been scientifically proven?

There is no scientific proof regarding Bach flowers. However, clinical studies were done a few years ago